Hilfe Punkt

Mobile Application for HilfePunkt

Migrating entails grappling with unfamiliar rules, especially without language knowledge. Hilfe Punkt serves as a guiding light, simplifying the path of newcomers by providing different services such as getting appointments and receiving informational updates. Tailored for diverse groups, it breaks language barriers, offering native language support for clear communication with authorities. Crucially, it tailors information based on users' locations. Our mission is swift adaptation, empowering seamless integration.

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HilfePunkt by Ladan Zadfar

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Mobile Application by Ladan Zadfar

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Ladan Zadfar HilfePunkt

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Ladan Zadfar Mobile Application

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HilfePunktBrand Logo

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Unique Properties

Migrants and refugees are a big part of germany's society,and as a big part,their confusion,stress and uncertainty can effect the whole society.HilfePunkt is a communicative service app that provides newcomers,specifically refugees,guidance and help.It offers newcomers clear steps,helping them understand what should be done and why.It gives them a sence of responsibilty and self confidence.It minimizes misunderstandings and communication conflicts and targets a faster,easier integration process.

Tags

HilfePunkt, Termin, Flüchtling, Neuankömmling, Deutschland, Sprachbarriere, Anmeldung, Angebote, Checkliste, Asylgesetz, UX, UI

Production Technology

The design process unfolded employing a suite of tools: Figma, Photoshop, Adobe XD,and Illustration.Commencing with conceptualization and meticulous needs analysis,special attention was given to the app's appointment-giving services.Designers worked diligently to ensure users' calendars remained uncluttered,prioritizing a seamless experience.Through careful wireframing,elements were strategically placed to enhance usability, culminating in thoughtful visual decisions aligned with project goals.

Design Challenge

Our greatest hurdle was serving the vulnerable asylum seeker group, meaning sensitive information. To preserve confidentiality and trust, we established a separate system. Here, no user data reaches us; access is solely through the user's social worker. Additionally, we are facing the challenge of convincing officials to embrace this new approach, navigating communication barriers, and highlighting its merits.

Project Duration

The project started in February 2023 in Germany.

Operation Flow

HilfePunkt redefines newcomers' integration in Germany, bridging relocation complexities with comfort and knowledge.It provides two different lists of activities one for mandatory activities such as city hall registration,and one for optional activities such as different courses one can take!The users will recieve notifications over what is going to change such as possible bus strikes.HilfePunkt also prevents appointment collisions so all recieved appointments will be set in a reasonable manner.

Research

In order to design an app that provides classified, short and yet accurate information to the user, the designers needed to do extensive research and check everything with the authorities. On the other hand, to ensure whether they took the right approach and how much such an approach is needed, the designers conducted research in the form of questionnaires and interviews from both involved groups, newcomers and officials who are dealing with them. The results were incredibly positive and effective.

Inspiration

we are living in a world where democratic design plays a very important role in different societies.Creating a democratic solution for newcomers in Germany to give them the chance of easing their way into their new home was the designers source of inspiration.It is shocking how not knowing the regulations and activities can influence a huge community of people:Migrants!Giving them the opportunity of not getting misinformed by the flood of unnecessary information is one of HilfePunkt's missions .

Image Credits

Mohammad Farshad

Project Overview

Hilfe Punkt Mobile Application has been a Bronze winner in the Social Design award category in the year 2023 organized by the prestigious A' Design Award & Competition. The Bronze A' Design Award is given to outstanding designs that showcase a high degree of creativity and practicality. It recognizes the dedication and skill of designers who produce work that stands out for its thoughtful development and innovative use of materials and technology. These designs are acknowledged for their professional execution and potential to influence industry standards positively. Winning this award highlights the designer's ability to blend form and function effectively, offering solutions that enhance people's lives and wellbeing.

Bronze Recognition

Ladan Zadfar was recognized with the coveted Bronze A' Design Award in 2024, a testament to excellence of their work Hilfe Punkt Mobile Application.

Ladan Zadfar Press Releases

Attention press members and journalists: We offer a collection of press releases on Ladan Zadfar and their notable work, available for your unrestricted use. For immediate journalistic use: 3 press releases are available right now.

Ladan Zadfar Newsroom

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