AI Conversational Banking
Mobile App for UXDA
The bar for product usability has been raised as the world becomes increasingly accustomed to interacting with AI-powered interfaces and chatbots. The client team dared to become the pioneers of conversational banking and wanted to make their product feel revolutionary to stand out truly. They sought a UX partner who was bold enough to help them create and execute a design vision for the innovative conversational banking service Bella.
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AI Conversational Banking by UXDA
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AI Conversational Banking Mobile App Media Articles
Our AI Conversational Banking articles are prepped and available in these languages: Italian, Spanish, Hindi, English, Japanese, Russian, Chinese (Mandarin), Turkish, Arabic (Standard), Korean, Indonesian, German, French, Portuguese and Dutch, ready for your use.
Unique Properties
This conversational banking mobile app uses natural language interactions, such as text-based chat or voice commands, to deliver banking services. Services include checking account balances, making payments, and getting financial advice through a chatbot, and even a lifestyle virtual assistant. The goal of the conversational banking app is to make banking more convenient and accessible for customers by allowing them to interact in a way that feels more natural.
Tags
mobilebanking, chatgptbanking, bankingapp, aibankingapp, ux, cx
Production Technology
Users can quickly initiate banking transactions through the AI chatbot or Siri-like request by simply saying or typing in the needed action. The app processes the request, confirms with the user, and executes it. Service also provides innovative conversational ways for users to save, invest, donate, and perform other financial actions, such as automatically donating a portion of their travel expenses to green funds or purchasing a fraction of a company's stock every time they purchase at a specific retailer.
Design Challenge
Mobile banking apps are typically built upon a series of menus and buttons, but the Bella team required something entirely different: full-range banking services through a conversational interface. But, unlike the usual chat services, they did not want messaging clouds, standard navigation or other familiar elements; they wanted something fundamentally different. They challenged the UXDA team to create a never-before-seen banking interface and full-range retail banking services. After the initial research, we understood that this was one of the first attempts to create full-featured, AI-powered conversational banking.
Project Duration
Project started in November 2019 and finished in November 2020
Operation Flow
As the world becomes increasingly accustomed to interacting with AI-powered interfaces and chatbots, the bar for usability in products has been raised. The client team, dared to become the pioneers of conversational banking and wanted to make their product feel revolutionary in order to truly stand out. Bella’s founders aimed to design their app as the heart and soul of their brand, to fulfill their mission and bring a breath of fresh air to the industry. They set out to bridge the emotional gap and break down the barriers of traditional user experience models by treating users like family members.
Research
Bella demonstrates the potential for using conversational banking AI and machine learning solutions to provide new types of banking enriched with personalized, contextual responses that establish an emotional bond with users. We tried to dive deeper into digital human behavior to find a new edge for the banking experience. This required courage and an innovative approach to combine cutting-edge technology with a design rooted in beauty, love and empathy. This is an example of how disruptive AI technologies, could be integrated into the banking experience with the help of customer-centered UX design.
Inspiration
AI-powered solutions could fuel new types of products in banking, more personalized and connected to users, but integrating innovative technologies often causes complications in terms of user experience. And here, the methods of financial UX design are very effective, as they help to imagine the unimaginable and create a digital solution, focusing on users' needs. Our client approached us with a mission to infuse love into finance through a conversational banking.
Image Credits
UXDA LLC
Project Overview
AI Conversational Banking Mobile App has been a Golden winner in the Mobile Technologies, Applications and Software Design award category in the year 2022 organized by the prestigious A' Design Award & Competition. The Gold A' Design Award is granted to designs that demonstrate a high level of innovation and a significant impact on their intended audience. Recognized as a major achievement by the A' Design Awards, these designs are characterized by their visionary approach and the exceptional skill of their creators. Winners of the Gold A' Design Award are noted for their ability to push the envelope in art, science, design, and technology, delivering solutions that not only meet but exceed expectations. These designs serve as benchmarks for excellence, encouraging further innovation and inspiring future generations of designers.
Golden Recognition
UXDA was recognized with the coveted Golden A' Design Award in 2023, a testament to excellence of their work AI Conversational Banking Mobile App.
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