Service Design for College Enrollment
Collaboration Platform Admission Mode for Shantou University
Their project through the redesign of the work model and enhances the ability to work across departments. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services. For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peers and admission brochures.
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Service Design for College Enrollment by Ruiqi Yao
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Collaboration Platform Admission Mode by Ruiqi Yao
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Ruiqi Yao Service Design for College Enrollment
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Ruiqi Yao Collaboration Platform Admission Mode
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Service Design for College Enrollment Collaboration Platform Admission Mode Press Releases
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Service Design for College Enrollment Collaboration Platform Admission Mode Media Articles
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Unique Properties
his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services. For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Tags
Service design, Web design, Visual design, Process design
Production Technology
The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge
Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Project Duration
The project started in 2019 in China and finished in 2020 in China.
Operation Flow
We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Research
The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments. Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration
We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period. In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Image Credits
Image #4: Photographer Zihao Chen, Department Kit, 2020.
Project Overview
Service Design for College Enrollment Collaboration Platform Admission Mode has been a Silver winner in the Meta, Strategic and Service Design award category in the year 2020 organized by the prestigious A' Design Award & Competition. The Silver A' Design Award celebrates top-tier designs that embody excellence and innovation. This award acknowledges creations that are not only aesthetically pleasing but also highly functional, reflecting the designer's deep understanding and skill. Silver A' Design Award recipients are recognized for their contribution to raising industry standards and advancing the practice of design. Their work often incorporates original innovations and elicits a strong emotional response, making a notable impact on the improvement of everyday life.
Silver Recognition
Ruiqi Yao was recognized with the coveted Silver A' Design Award in 2021, a testament to excellence of their work Service Design for College Enrollment Collaboration Platform Admission Mode.
Ruiqi Yao Press Releases
Journalists and media members can enrich their content with our press releases on Ruiqi Yao, available for free use. Immediate access is granted to 1 press releases for all journalists.
Revolutionizing College Enrollment with Service Design: Ruiqi Yao's Innovative Collaboration Platform
Ruiqi Yao's service design project for college enrollment revolutionizes the way university departments collaborate to meet student needs, enhancing the enrollment experience and promoting sustainable connections.
Ruiqi Yao Newsroom
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