Funaging
Elderly Educational Service for Play Design Lab
FunAging is an educational service offering classes of smartphone apps to accompany and empower the elderly. FunAging disseminates the class information with the elderly via Line, a widely used social app in Taiwan among the elderly. However, many elderly have difficulties in registering classes via Line as its interface is not elderly-friendly. This project employs senior-centered service design thinking to enhance the class registration process. A set of systematic design diagnosis clarifies the UX issues, with insightful design deliverables, to make the service more fluent and effective.
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Funaging by Ting Han Chen
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Elderly Educational Service by Ting Han Chen
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Ting Han Chen Funaging
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Ting Han Chen Elderly Educational Service
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Funaging Elderly Educational Service Press Releases
Press releases for Funaging are now accessible in these languages: English.
Funaging Elderly Educational Service Translations
We ensure Funaging is globally understood with translations available in these languages: Elderly-friendly Class Registration EN, Bejaarde-Vriendelike Klasregistrasie AF, Regjistrimi I Klasës Miqësore Për Të Moshuarit SQ, ለአረጋውያን ተስማሚ የሆነ የክፍል ምዝገባ AM, التسجيل في الفصل المناسب لكبار السن AR, Տարեցների Համար Հարմար Դասարանի Գրանցումը HY, Yaşlılar Üçün Uyğun Sinif Qeydiyyatı AZ, Adinekoentzako Ikasgelan Izena Ematea EU, Запіс У Клас, Дружалюбны Да Пажылых Людзей, BE, বয়স্ক-বান্ধব ক্লাস রেজিস্ট্রেশন BN, Registracija Razreda Za Starije Osobe BS, Регистрацията В Клас За Възрастни Хора BG, သက်ကြီးရွယ်အိုများအတွက် အဆင်ပြေသော အတန်းစာရင်းသွင်းခြင်းသည် MY, El Registre De Classes Per A Gent Gran CA, Ang Pagparehistro Sa Klase Nga Mahigalaon Sa Mga Tigulang CEB, Kulembetsa M'kalasi Kwa Okalamba NY, 老年友善班報名 ZY, 老年友善班报名 ZH, Iscrizzione Di Classi Anziani-Amichevuli CO, Upis U Razred Za Starije Osobe HR, Registrace Třídy Přátelské Seniorům CS, Ældrevenlig Klassetilmelding DA, Ouderenvriendelijke Lesinschrijving NL, Maljunul-Amika Klasregistrado EO, Eakate Sõbraliku Klassi Registreerimine ET, Vanhusystävällisen Luokan Ilmoittautuminen FI, L’Inscription Aux Cours Adaptés Aux Personnes Âgées FR, Th’ Ann An Clàradh Clas A Tha Càirdeil Do Sheann Daoine GD, A Inscrición En Clase Para Persoas Maiores GL, მოხუცებისთვის მეგობრული კლასის რეგისტრაცია KA, Die Anmeldung Zum Altersgerechten Kurs DE, Η Εγγραφή Τάξης Φιλικών Προς Ηλικιωμένους EL, વૃદ્ધ-મૈત્રીપૂર્ણ વર્ગની નોંધણી GU, Enskripsyon Nan Klas Zanmi Granmoun Aje HT, Rijistar Aji Na Tsofaffi Nau'in HA, ʻo Ka Hoʻopaʻa Inoa ʻana O Ka Papa ʻelemakule HAW, רישום כיתות ידידותי לקשישים HE, बुजुर्ग-अनुकूल वर्ग पंजीकरण HI, Kev Sau Npe Rau Cov Laus Hauv Chav Kawm HMN, Az Idősbarát Osztályba Való Regisztráció HU, Öldrunarvæn Bekkjarskráning IS, Ndebanye Aha Klaasị Enyi Na Enyi IG, Pendaftaran Kelas Ramah Lansia ID, Clárú Ranga Atá Cairdiúil Do Dhaoine Scothaosta GA, La Registrazione Alle Classi Per Anziani IT, 高齢者向け教室の登録 JA, Registrasi Kelas Loropaken Tuwa JV, ಹಿರಿಯ-ಸ್ನೇಹಿ ವರ್ಗ ನೋಂದಣಿ KN, Қарттарға Арналған Сыныпты Тіркеу KK, ការចុះឈ្មោះថ្នាក់សម្រាប់មនុស្សចាស់ KM, Kwiyandikisha Mubyiciro Byabakuze Kwiyandikisha RW, 노인친화강좌 등록은 KO, Qeydkirina Pola Pîr-Dostane Celebek KU, Карылар Үчүн Класстык Каттоо KY, ການລົງທະບຽນຫ້ອງຮຽນທີ່ເປັນມິດກັບຜູ້ສູງອາຍຸ LO, Senes-Amica Adnotatione LA, Vecāka Gadagājuma Cilvēkiem Draudzīgas Klases Reģistrācija LV, Senjorams Palankios Klasės Registracija LT, Eeler-Frëndlech Klass Aschreiwung LB, Регистрацијата На Класа Погодна За Стари Лица MK, Fisoratana Anarana Kilasy Ho An'ny Zokiolona MG, Pendaftaran Kelas Mesra Warga Emas MS, വയോജന സൗഹൃദ ക്ലാസ് രജിസ്ട്രേഷൻ ML, Reġistrazzjoni Tal-Klassi Favur L-Anzjani MT, Ko Te Rehitatanga O Te Karaehe Pai Mo Nga Kaumatua MI, वृद्ध-अनुकूल वर्ग नोंदणी MR, Ахмад Настанд Ээлтэй Ангийн Бүртгэл MN, वृद्ध-अनुकूल कक्षा दर्ता NE, Eldrevennlig Klasseregistrering NO, ବୃଦ୍ଧ-ଅନୁକୂଳ ଶ୍ରେଣୀ ପଞ୍ଜୀକରଣ OR, د زړو سره دوستانه ټولګي ثبت کول PS, ثبت نام کلاس دوستدار سالمندان FA, Rejestracja Na Zajęcia Przyjazne Osobom Starszym PL, A Inscrição Em Aulas Para Idosos PT, ਬਜ਼ੁਰਗਾਂ ਦੇ ਅਨੁਕੂਲ ਕਲਾਸ ਰਜਿਸਟ੍ਰੇਸ਼ਨ PA, Înregistrarea Cursurilor Pentru Vârstnici RO, Регистрация В Классе, Ориентированном На Пожилых Людей, RU, O Le Resitalaina O Vasega A Tagata Matutua SM, Регистрација Разреда За Старије Особе SR, Kunyoreswa Kwekirasi Kune Vakwegura SN, بزرگ-دوست طبقي جي رجسٽريشن SD, වැඩිහිටි හිතකාමී පන්ති ලියාපදිංචිය SI, Registrácia Triedy Priateľskej K Starším SK, Starejšim Prijazen Razred Prijava SL, Diiwaangelinta Fasalka Waayeelka-Saaxiibtinimo SO, Ngoliso Ea Sehlopha Sa Maqheku ST, El Registro De Clases Para Personas Mayores ES, Pendaptaran Kelas Ramah-Lansia SU, Usajili Wa Darasa Unaofaa Kwa Wazee SW, Äldrevänlig Klassregistrering SV, Ang Pagpaparehistro Ng Klase Na Magiliw Sa Matatanda TL, Бақайдгирии Синфҳои Дӯстона Барои Пиронсолон TG, முதியோர் நட்பு வகுப்பு பதிவு TA, Олыларга Дус Класс Теркәлү TT, వృద్ధులకు అనుకూలమైన తరగతి నమోదు TE, การลงทะเบียนชั้นเรียนที่เป็นมิตรต่อผู้สูงอายุ TH, Yaşlı Dostu Sınıfa Kayıt TR, Garrylar Üçin Amatly Synpy Hasaba Almak TK, Реєстрація Класу Для Людей Похилого Віку UK, بزرگوں کے لیے دوستانہ طبقے کی رجسٹریشن UR, ياشانغانلارغا دوستانە دەرس تىزىملاش UG, Keksalar Uchun Do'stona Sinfni Ro'yxatdan O'tkazish UZ, Đăng Ký Lớp Học Thân Thiện Với Người Cao Tuổi VI, Cofrestru Dosbarth Sy'n Gyfeillgar I'r Henoed CY, Âldereinfreonlike Klasseregistraasje FY, Ukubhaliswa Eklasini-Friendly Abadala XH, עלטער-פרייַנדלעך קלאַס רעגיסטראַציע YI, Iforukọsilẹ Kilasi Ore-Agbalagba YO, Ukubhaliswa Kwekilasi Elilungele Abantu Abadala ZU.
Funaging Elderly Educational Service Media Articles
For immediate use: Funaging articles, available in languages such as Dutch, Portuguese, Italian, German, Indonesian, Hindi, Korean, Japanese, Russian, Chinese (Mandarin), Turkish, Arabic (Standard), English, Spanish and French, to enrich your content.
Unique Properties
Difficulties in registering the class for the elderly, such as unaware of key information during the process, unable to find specific function, or uncertainty for whether they have successfully registered the class, and so forth. In this project, we use senior-centered service design thinking to review the overall class registration process to identify key UX problems. A set of systematic design diagnosis clarifies the design issues, with insightful design deliverables, to make the service more fluent and effective.
Tags
service design, elderly, senior-centered, accessible design, older adults, senior users, inclusive design, universal design, aging, senior citizens
Production Technology
We employ the following focus as our design approaches: (1) Customer journey mapping; (2) Sorting out the main axes of the customer journey; (3) Consolidation of key touchpoints on the main axis; (4) Interface design (UI/UX) on key touchpoints; (5) Experience iterations. Through implementation, we evaluate the direction of revision through the actual use by the elderly users, and the "experience iteration" goes back and forth many times, approaching the final and perfect design outcome.
Design Challenge
Since LINE has covered 95% of Taiwanese population’s social media use, deeply tied to the elderly’s daily social lives, it’s not practical to introduce new platforms to pull them out of what they have already accustomed to. However, LINE app doesn't provide open source code for flexible customization, thus we had to invent new techniques under LINE's technical constraints to align with elderly's cognitive capabilities. For instance, some elderly can't remember which classes they have had registered. Hence, we design a pictorial card with class information to be saved on their smart phone as their reminder. Or, as it's not possible to adjust character spacing and line spacing, we use rephrasing and blank lines to enhance readability for the paragraphs. These details are not obvious, but play a big role.
Project Duration
The project started in June 2022 and finished in Dec 2022 in Taipei.
Operation Flow
We identify 12 UX issues in the customer journey mapping. With corresponding elderly-first design prescriptions, a new service workflow is implemented, with user interface and design artifacts remodeled. In the end, the percentage of elderly calling for help during the registration process has been decreased from 20% to 0 in a short period.
Research
This project attempts to improve FunAging's online registration experience for the elderly. We used a more macro service design perspective to tackle interface operation problems under technical constraints. Through elderly-centered service design thinking, the percentage of elderly calling for help during the registration process has been decreased from 20% to 0 in a short period.
Inspiration
FunAging is an educational brand in Taiwan offering smartphone app courses of various topics to accompany and empower the elderly, enabling them to maintain a social life and enjoy learning new things. FunAging disseminates the new course information with the elderly via LINE, a widely used social app in Taiwan, also among the elderly. But many newbies have difficulties in using it, especially in registering courses via LINE, as it does not optimize its overall design for the elderly. How might we better redesign the overall service, especially for the course registration experience, for the elderly?
Project Overview
Funaging Elderly Educational Service has been a Iron winner in the Meta, Strategic and Service Design award category in the year 2022 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.
Image Credits
For design images and photos please credit Ting Han Chen.
Iron Recognition
Ting Han Chen was recognized with the coveted Iron A' Design Award in 2023, a testament to excellence of their work Funaging Elderly Educational Service.
Ting Han Chen Press Releases
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Funaging: Redefining Elderly Educational Services with Innovative Design
Funaging, a groundbreaking educational brand in Taiwan, revolutionizes smartphone app courses for the elderly, enhancing their social engagement and learning experience.
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